Covid-19 Guidelines

| Last updated: June 16, 2021

Please note: guidelines may change, so check back often for the most current updates.

Getting back to CMAC

Given NYS and Ontario County mandates, CMAC has made the decision to open its 2021 season as a fully Covid-19 vaccinated site. After thoughtful consideration of our operations team, our artists, and our patrons, CMAC wants to ensure all feel safe while enjoying our venue. We are proud of our history and tradition in providing a safe community venue.


Our CMAC Management Team discussed and researched this topic at great length. We don’t feel we can guarantee the safety of all patrons, team members, artists and volunteers if we do not require proof of vaccination.

Per New York State & Ontario County guidelines, proof of Covid-19 vaccination can be verified by providing your Covid-19 Vaccination Record Card or by using the New York State Excelsior Pass.

Photo ID will also be required.

For more information on, or to download the Excelsior Pass, click HERE.

In alignment with current NYS and CDC guidelines, CMAC guests will not be required to wear masks.

Given that CMAC will operate as a fully vaccinated site, your seats will not be socially distanced.  

While CMAC highly encourages the COVID-19 vaccine for the safety of all, we understand and are respectful that some are unable to receive the vaccine. We apologize for our inability to accommodate you this 2021 season and look forward to seeing you in 2022.

Given these circumstances, for this season we will offer full refunds for any previously purchased tickets.

For more details on refunds, contact Ticketmaster Fan Support HERE.

Children ages 12 and up must be Covid-19 vaccinated and show proof of Covid-19 vaccination like adults (no ID required). Children 12 and under, who are not eligible to receive the Covid-19 vaccine, may attend with a Covid-19 vaccinated adult, but must wear a mask.

Event Status Guidelines

Please note this does not apply to tickets purchased from third-party sources or re-sellers.

Cancelled / Rescheduled / Postponed Event - FAQ

Please continue to check our EVENTS page and note that any changes in event schedules are being communicated directly to ticket-holders via emails as new details emerge. If you have any questions, please reach out to Ticketmaster’s Fan Support for assistance.


  • What this means: Unfortunately, the artist has cancelled our show. You will receive an email from Ticketmaster with additional details.
  • All ticketholders will receive a full and direct refund.
  • For resale tickets sold on Ticketmaster, Ticketmaster will refund the original ticket to purchaser’s account.
  • For customers who purchased tickets through another resale platform or distribution partner, the customer will need to seek a refund directly from them.


  • What this means: Good news! Your concert date was moved to a future date. You will receive an email from Ticketmaster with additional details.
  • If you can attend the new date, save your tickets! Your current ticket will be valid for the new date.
  • If you cannot attend, you will have 30 days to request a refund. Details on how to secure your refund will be sent from Ticketmaster via email.


  • What this means: All parties are working hard to find a new date for your event.
  • A decision will be made within 60 days of the event’s status change. Updates will be sent via email by Ticketmaster and updated on all social media platforms.

Ticketing Policies and FAQ’s

Refunds will be made available through your original point of purchase. If you purchased through Ticketmaster, you will receive an email with details on how to secure your refund.

As changes are made to our event, we will update our EVENTS page, along with Facebook and Twitter accounts.

Yes – all prior tickets purchased for a re-scheduled event are still valid & active. If you purchased through Ticketmaster and lost your tickets, please reach out to Fan Support for further assistance HERE.

Given these circumstances, for this season anyone who can no longer attend an event due to current Covid-19 related guidelines or restrictions, may request a refund through their original point of purchase.

If you purchased through Ticketmaster, please contact Fan Support HERE.