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Covid-19 Guidelines

| Last updated: August 16, 2021

Please continue to watch our website and social media outlets, as CMAC will continue to remain in alignment with all state and local restrictions and will continue to work alongside Ontario County and the New York Department of Health.

Covid-19 Policy 

Covid-19 FAQ  EVENT STATUS  TICKETING FAQ 

GETTING BACK TO CMAC

CMAC (Constellation Brands-Marvin Sands Performing Arts Center) is pleased to announce that due to the updated guidelines set by New York state the venue will now be open to all patrons this summer.  Proof of vaccination and/or a negative Covid-19 test will no longer be required for admission.  

COVID-19 FAQs

Why can't CMAC just save sections for patrons without the Covid-19 vaccine?

Our CMAC Management Team discussed and researched this topic at great length. We don’t feel we can guarantee the safety of all patrons, team members, artists and volunteers if we do not require proof of vaccination.

What will I need to enter the venue?

Per New York State & Ontario County guidelines, proof of Covid-19 vaccination can be verified by providing your Covid-19 Vaccination Record Card or by using the New York State Excelsior Pass.

Photo ID will also be required.

For more information on, or to download the Excelsior Pass, click HERE.

Will I be required to wear a mask during the show?

In alignment with current NYS and CDC guidelines, CMAC guests will not be required to wear masks.

Will my seats be socially distanced? Will I be required to maintain six feet of distance from other patrons?

Given that CMAC will operate as a fully vaccinated site, your seats will not be socially distanced.  

I am unable to receive the COVID-19 vaccine due to medical reasons. It seems unfair.

While CMAC highly encourages the COVID-19 vaccine for the safety of all, we understand and are respectful that some are unable to receive the vaccine. We apologize for our inability to accommodate you this 2021 season and look forward to seeing you in 2022.

Given these circumstances, for this season we will offer full refunds for any previously purchased tickets.

For more details on refunds, contact Ticketmaster Fan Support HERE.

Are kids able to attend?

Children ages 12 and up must be Covid-19 vaccinated and show proof of Covid-19 vaccination like adults (no ID required). Children 12 and under, who are not eligible to receive the Covid-19 vaccine, may attend with a Covid-19 vaccinated adult, but must wear a mask.

Will Covid-19 vaccinations or a negative test be required to attend a concert at CMAC?

No.

Due to the updated guidelines set by New York state the venue will now be open to all patrons this summer.  Proof of vaccination and/or a negative Covid-19 test will no longer be required for admission.

Are children able to attend concerts?

Yes.

Children 12 and under, who are not eligible to receive the COVID-19 vaccine, must wear a mask.

Will I be required to wear a mask while at CMAC?

Vaccinated concert attendees do not need to wear a mask. Even though concert attendees will not be required to show proof of COVID-19 vaccinations, unvaccinated individuals must still wear a mask.

Will my seats be socially distanced? Will I be required to maintain six feet of distance from other patrons?

Per the updated guidelines by New York State, social distancing is not required. CMAC will be operating at full-capacity for all events.

Event Status Guidelines

Please note this does not apply to tickets purchased from third-party sources or re-sellers.

Cancelled / Rescheduled / Postponed Event - FAQ

Please continue to check our EVENTS page and note that any changes in event schedules are being communicated directly to ticket-holders via emails as new details emerge. If you have any questions, please reach out to Ticketmaster’s Fan Support for assistance.

IF YOUR EVENT HAS BEEN CANCELLED

  • What this means: Unfortunately, the artist has cancelled our show. You will receive an email from Ticketmaster with additional details.
  • All ticketholders will receive a full and direct refund.
  • For resale tickets sold on Ticketmaster, Ticketmaster will refund the original ticket to purchaser’s account.
  • For customers who purchased tickets through another resale platform or distribution partner, the customer will need to seek a refund directly from them.

IF YOUR EVENT HAS BEEN RESCHEDULED

  • What this means: Good news! Your concert date was moved to a future date. You will receive an email from Ticketmaster with additional details.
  • If you can attend the new date, save your tickets! Your current ticket will be valid for the new date.
  • If you cannot attend, you will have 30 days to request a refund. Details on how to secure your refund will be sent from Ticketmaster via email.

IF YOUR EVENT HAS BEEN POSTPONED

  • What this means: All parties are working hard to find a new date for your event.
  • A decision will be made within 60 days of the event’s status change. Updates will be sent via email by Ticketmaster and updated on all social media platforms.

Ticketing Policies and FAQ’s

What happens if a concert is cancelled due to Covid-19?

Refunds will be made available through your original point of purchase. If you purchased through Ticketmaster, you will receive an email with details on how to secure your refund.

How do I stay up-to-date on the status of my concert?

As changes are made to our event, we will update our EVENTS page, along with Facebook and Twitter accounts.

I have tickets for rescheduled show. Are they still good?

Yes – all prior tickets purchased for a re-scheduled event are still valid & active. If you purchased through Ticketmaster and lost your tickets, please reach out to Fan Support for further assistance HERE.

I have recently tested positive for COVID-19 and cannot attend the concert. Am I eligible for a refund?

Given these circumstances, for this season anyone who can no longer attend an event due to current Covid-19 related guidelines or restrictions, may request a refund through their original point of purchase.

If you purchased through Ticketmaster, please contact Fan Support HERE.

CMAC
3355 Marvin Sands Drive,
Canandaigua, NY 14424
 Telephone: 585.678.6938
*Answered by the Canandaigua Chamber of Commerce

© 2019 Constellation Brands Marvin Sands Performing Arts Center. All Rights Reserved.

CMAC 3355 Marvin Sands Drive, Canandaguia, NY 14424 Telephone: 585.678.6938